Flycket for Business — Terms & Conditions

Last updated: 29 May 2026 Version: 1.0

These terms govern your use of Flycket as a business — the admin web app at admin.flycket.com, the Flycket Dash mobile app, and the tools we provide for creating, distributing, and managing digital offers. Please read them carefully.

By creating a business account, accepting these terms in the admin, or using any part of Flycket for Business, you agree to these terms on behalf of your business. If you do not agree, do not use Flycket for Business.

1. Who we are

Flycket is operated by Filywox Ltd (company number 12552237), a company registered in England and Wales. Our registered office is House 12, Castle Hill, Windsor, England, SL4 1PD. We trade as "Flycket".

In these terms, "we", "us", and "our" mean Filywox Ltd. "You", "your", and "the business" mean the business that uses Flycket, and the person who accepts these terms on its behalf. "Flyckets" means the digital offers you create. The "wallet" means the consumer app in which your customers claim, store, share, and redeem your offers.

You can contact us about your account at hello@flycket.com, and about data or privacy matters at privacy@flycket.com.

2. What Flycket for Business is

Flycket gives you a set of tools to turn your offers into something your customers can save to their phone and redeem in person. As a business, you get:

• An admin web app at admin.flycket.com to create and manage offers, venues, distribution links, and to view analytics.
• A mobile companion app, "Flycket Dash", on iOS and Android, for live activity, revenue tracking, and switching between businesses you manage.
• Marketing assets that we generate automatically for each offer (square, stories, landscape, and email-embeddable HTML cards), which you can share through your own channels — email, social media, in-venue QR codes, and booking-confirmation emails.
• A QR-code and PIN-based redemption system that your staff use at the till or door to redeem a customer's offer.

Flycket is the platform. The goods, services, and experiences behind your offers are yours, not ours. We explain what this means for who is responsible for what in section 5.

3. Your business account

You create a business account using your email address and a magic sign-in link. There is no password. You are responsible for keeping access to your email account secure, because anyone who can receive your sign-in link can access your admin.

3.1 One account, multiple businesses

At sign-up, one person is the owner of the business. A single person can own and manage more than one business; you switch between them in the admin and in Flycket Dash. At sign-up you choose one category for each business, from: Hospitality, Retail, Experiences, Wellness, Travel, or Services.

3.2 Co-owners and additional admins

You can invite additional people to help manage a business. Please note:

• Anyone you invite as a co-owner or admin shares full admin rights over that business, including the ability to create, change, and end offers, and to see analytics. Only invite people you trust.
• You are responsible for everyone you invite, and for everything done under your business account, as if you had done it yourself.
• Removing a co-owner is currently a manual process. To remove someone's access, email us at hello@flycket.com and we will action it for you. We are building self-service removal into the admin; until then, please contact us promptly when access needs to change.

4. Creating and managing offers

When you create a Flycket, you set its terms. That includes:

• The title, description, and image.
• The validity window (when the offer starts and ends).
• The overall redemption cap, any per-wallet redemption limits, and any cooldown between redemptions.
• The venue or venues where it can be redeemed.
• Any age or eligibility restrictions that apply.

Two principles shape how offers behave on the platform:

• Claims are unlimited; redemptions are the control. Any number of customers can claim an offer into their wallet. The economic limit is the redemption cap and the per-wallet rules you set — not the number of claims.
• Sharing is built in. A customer who has claimed your offer can share it with friends and family, who can then claim their own copy. Any per-wallet limits, cooldowns, and share-depth limits you set apply across the whole chain of shares, so sharing cannot be used to bypass the limits you chose.

4.1 Changing or ending an offer

You can change or end an offer going forward at any time, and you can set or rely on the caps you published. But you must not retroactively invalidate claims that customers have already validly made within the published terms. In practice:

• You can stop new claims, edit future-facing details, or end an offer early.
• Where your published redemption cap is reached, a further claim becomes a record of intent rather than a guarantee of redemption — this is built into the offer and is fair, because it was published.
• You must honour offers already validly claimed and presented for redemption within their terms, and you must not impose unpublished conditions at the point of redemption.

5. The offer relationship — important

This section sets out who is responsible for what. It matters, so please read it.

Your offers come from you, not from Flycket. We provide the platform that lets you create an offer and lets your customers claim, share, and redeem it. We do not provide the goods, services, or experiences behind your offers, and we are not a party to the arrangement between you and your customer for those goods or services.

This means:

• You are the offer provider. The terms of each offer, and the goods or services it entitles a customer to, are yours.
• You are responsible for honouring valid claims on the terms you set, and for the quality, safety, legality, and description of what you provide in your venue.
• We are not liable for your offers, your content, or your in-venue service. If a dispute arises between you and a customer about an offer or about the goods or services behind it, that is between you and the customer. We may, at our discretion, help mediate, but we are not the offer provider.

For the avoidance of doubt, we take on no obligation to monitor, enforce, or guarantee the honouring of any offer. The obligation to honour an offer runs from you to your customer; our role is limited to providing the platform, and any right we have to act on a breach (see below) is discretionary, not a duty.

We do not pre-vet or monitor what you create. We do not review, approve, or check your offers or content before they go live, and we are under no obligation to monitor them — you are solely responsible for them. However, we may remove or pause any offer or content, or suspend your access, at our discretion, including where we receive a complaint or become aware of a breach of these terms or of the law. Where that happens, we will act promptly.

6. Your responsibilities and promises to us

By using Flycket for Business, you confirm and agree that:

• You are a legitimate business, and the person accepting these terms has authority to bind the business to them.
• Your content is accurate and lawful. Your offer copy, images, business name, logo, and venue details are accurate, not misleading, lawful, and either owned by you or properly licensed to you, and they do not infringe anyone else's intellectual property or other rights.
• Your offers comply with the law. You are responsible for making sure each offer complies with all rules that apply to it, including:
  • UK advertising codes — the ASA / CAP Code for non-broadcast marketing;
  • consumer protection law, including the Consumer Rights Act 2015, the Consumer Protection from Unfair Trading Regulations 2008, and the Digital Markets, Competition and Consumers Act 2024 (where its provisions are in force);
  • any sector-specific rules — for example, age verification for alcohol at the point of redemption under the Licensing Act 2003, food allergen information rules, financial promotion rules, and gambling rules.
• You will honour your offers on the terms you set, and you will not impose unpublished conditions at the point of redemption.
• You will not misuse the platform. You will not use Flycket to mislead customers, to "bait and switch", to harvest personal data deceptively, or to offer goods or services that are illegal or that you are not lawfully permitted to provide.
• You will train your staff. You are responsible for training the staff in your venue on how redemption works (scanning the QR code and entering your venue PIN correctly), and for keeping your venue PIN secure.

If we reasonably believe that an offer, a piece of content, or your use of Flycket breaches any of the above, we may remove the content, pause the offer, or suspend access — see section 11.

7. Redemption, staff, and your venue PIN

Redemption happens in person. A member of your staff scans the customer's offer or enters your venue PIN to confirm the redemption. You agree that:

• A successful redemption recorded through the platform is treated as a genuine redemption by you. You are responsible for redemptions made using your venue PIN.
• You will keep your venue PIN confidential, share it only with staff who need it, and rotate it if it may have been compromised.
• You will not use the redemption tools to record redemptions that did not happen, or to manipulate analytics.

8. Fees and charges

Flycket for Business is currently free. There is no subscription, no setup fee, and no per-redemption fee.

We may introduce paid plans, per-redemption fees, or premium features in the future. If we do:

• We will give you reasonable advance notice — at least 30 days — before any new charge applies to you.
• You will be able to choose whether to accept the new charges or stop using the paid feature before it takes effect.
• Any offer that is already live at the time a pricing change takes effect will be honoured on its existing terms until it ends; new charges apply to offers created after the change.

9. Data protection and privacy

This section explains how data protection law applies to your use of Flycket. It is written in plain English; for full detail on how we handle wallet data, see our Privacy Policy (section 9.4).

9.1 The wallet is pseudonymous

Customers use the wallet without creating an account or giving their name or email. Each wallet is identified by a random identifier ("wallet ID") generated on the customer's device. We hold wallet IDs, claim and redemption history, and — only where the customer has given permission — device location and push tokens.

9.2 Who is the controller

• We are the data controller for wallet data overall — the data customers generate by using the wallet across all businesses.
• Through the admin, you see analytics and the pseudonymous wallet IDs of customers who have engaged with your offers — including any display name a customer has chosen to set, and the broad location of an interaction. For this data, we remain the controller and you are a recipient. You must only use it to understand and improve your own offers, and you must not try to re-identify a customer behind a wallet ID, or combine it with other data to do so.

9.3 Your own customer data stays with you

Flycket does not receive, host, or process your customer lists. We do not email your customers for you. You distribute your Flyckets through your own channels — your own email or CRM platform, your social accounts, in-venue QR codes, and your booking-confirmation emails.

This means that, for your own customer data:

• You remain the sole controller of it, on your own systems. We are not your processor, because we never hold or handle it.
• You are solely responsible for ensuring that your distribution of Flyckets through your own channels complies with applicable marketing and data-protection law, including the Privacy and Electronic Communications Regulations (PECR) and UK GDPR — for example, that you have a lawful basis and any consent needed to contact the people on your own lists.

9.4 Our Privacy Policy

Our Privacy Policy, available at https://admin.flycket.com/privacy-policy, explains in full how we handle wallet data. It forms part of these terms by reference.

10. Marketing and publicity

We would like to tell the world that you use Flycket. You agree that we may use your business name and logo on the Flycket website, in case studies, in pitch decks, and in app-store marketing screenshots, to identify you as a business that uses Flycket.

If you would rather we did not, you can opt out at any time by emailing privacy@flycket.com, and we will stop using your name and logo in new marketing within a reasonable time.

11. Platform availability and changes

We aim to keep Flycket available and working, but the platform is provided "as is" and "as available". We do not currently offer a guaranteed level of uptime (a "service level agreement"); we may introduce one for paid tiers in the future.

We may suspend, withdraw, or change features of Flycket. Where a change is material and adverse to you, we will use reasonable efforts to give you advance notice, where practical.

We may suspend or restrict your access immediately, without notice, where we reasonably believe it is necessary because of:

• a material breach of these terms by you;
• fraud, or suspected fraud, connected with your account or offers;
• an instruction from a regulator, court, or other competent authority; or
• a risk to consumers, to other businesses, or to the security or integrity of the platform.

12. Disclaimers

To the maximum extent permitted by law, we exclude all implied warranties, conditions, and other terms (including any implied terms of satisfactory quality, fitness for a particular purpose, and reasonable skill and care) in relation to Flycket for Business.

In particular, we do not warrant that:

• Flycket will meet your requirements or achieve any particular commercial result;
• Flycket will be uninterrupted, timely, secure, or error-free;
• any analytics or information accessible through the admin is accurate, complete, or current; or
• any customer will claim, share, or redeem your offers.

13. Our liability to you

Nothing in these terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot be excluded or limited under English law.

Subject to the above, our total aggregate liability to you arising out of or in connection with these terms and your use of Flycket for Business, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the greater of (a) £500, or (b) the total fees you paid to us in the 12 months immediately before the event giving rise to the claim.

Subject to the first paragraph of this section, we are not liable to you for:

• any loss or damage that is not reasonably foreseeable;
• any indirect, incidental, special, consequential, or punitive loss; or
• any loss of profit, business, revenue, contract, opportunity, goodwill, or data.

For the avoidance of doubt, we are not liable for your own offers, your content, or the goods, services, or experiences you provide in your venue.

14. Your indemnity to us

You agree to indemnify us, and keep us indemnified, against all losses, liabilities, costs (including reasonable legal costs), and expenses we suffer or incur arising out of or in connection with any third-party claim that relates to:

• the terms of your offers, or the goods, services, or experiences behind them;
• your content (including any claim that it infringes intellectual property rights, is defamatory, or is unlawful);
• your breach of these terms; or
• your breach of any applicable law or regulation in connection with your use of Flycket.

15. Term and termination

These terms apply for as long as you have a Flycket business account.

You can end this agreement for convenience on 30 days' notice, either from within the admin or by emailing hello@flycket.com.

We can end this agreement, or suspend your account, immediately if:

• you materially breach these terms;
• you become insolvent, or are unable to pay your debts as they fall due;
• there is fraud, or suspected fraud, connected with your account or offers;
• we are required to by a regulator, court, or other competent authority; or
• we reasonably believe there is a risk to consumers, to other businesses, or to the platform.

We may also end this agreement for convenience on 30 days' notice.

On termination:

• your business account is closed and your access to the admin and Flycket Dash ends;
• your live offers are ended — and, where reasonably possible, we will give advance notice to customers who have claimed them;
• we may retain aggregate, non-identifying analytics for our own legitimate-interest analysis; and
• customer wallet data is unaffected by the closure of your account, because we hold it as controller for the wallet overall (see section 9).

Sections that by their nature should survive termination (including sections 5, 9, 12, 13, 14, 16, and 17) will continue to apply.

16. Changes to these terms

We may update these terms from time to time. When we do, we will update the "Last updated" date and the version number at the top of this document.

If the changes are material, we will require you to re-accept the updated terms in the admin before you can continue creating or managing offers. If the changes are non-material, we will let you know by notice (for example, in the admin or by email), and your continued use will constitute acceptance.

The current version is always available at https://admin.flycket.com/business-terms-and-conditions.

17. Governing law and jurisdiction

These terms, and any dispute or claim arising out of or in connection with them or with Flycket for Business (including non-contractual disputes or claims), are governed by the laws of England and Wales.

You and we agree that the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

18. General

• Severability. If any provision of these terms is found to be invalid or unenforceable, the remainder will continue in full force and effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Entire agreement. These terms (together with the Privacy Policy) form the entire agreement between you and us in relation to Flycket for Business, and replace any earlier discussions or arrangements.
• Assignment. We may transfer our rights and obligations under these terms to another organisation. You may not transfer your rights or obligations to anyone else without our written consent.

19. Contact

Business support: hello@flycket.com Data and privacy: privacy@flycket.com Post: Filywox Ltd, House 12, Castle Hill, Windsor, England, SL4 1PD

Flycket is operated by Filywox Ltd, registered in England and Wales (company number 12552237).